Shipping & Returns

Updated: November 22, 2019

Tracking Your Order

Thakoon.com ships orders via FedEx, DHL or UPS. All packages are insured with a tracking number. When your order ships, you will receive a confirmation email with a link to track the shipping progress of your order.

Delivery Time

Place domestic orders by December 19, 2019 at 1:00 PM EST for guaranteed December 25, 2019 delivery. Place international orders by 1:00 PM EST on December 12, 2019 for guaranteed December 25, 2019 delivery. Orders placed after shipping cutoff dates are not guaranteed for delivery by December 25, 2019.

Continental U.S. orders that are in stock are processed within 5-7 business days. 

Orders outside of the U.S. that are in stock are processed within 10-15 business days. Orders outside of the U.S. may be subject to additional transit time and customs clearance delays.  

Note on preorders: if you preorder an item with an in stock item in the same order to an international shipping address, your order will be held until the preorder item is in stock to avoid multiple shipping and duty charges. 

Shipping Rates

We offer free shipping on all orders within the continental U.S.

Orders outside of the continental U.S. will be subject to a USD $25 Flat Rate. International orders are shipped DDU (Delivered Duties Unpaid) and international customers are responsible for the payment of any additional associated duties and taxes. Thakoon has no control over these charges and cannot predict what the cost will be, as customs policies and import duties vary widely from country to country. Please contact your local customs office for current charges.

Shipping and Warranties

Invalid Shipping Address: We are currently unable to ship to P.O., APO or FPO boxes, both domestically and/or internationally. 

Risk of Loss: All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Thakoon. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when Thakoon delivers these items to the carrier.

Return and Exchange Policy

Thakoon.com gladly accepts returns of unworn, unwashed or defective merchandise within 30 days of the order date for a full refund under the policy terms described below.

As a courtesy, full price orders placed between November 26, 2019 and December 31, 2019 may be returned until January 31, 2020. Items marked final sale are exempt from the extended return window, including discounted (price as marked) orders marked as final sale placed between November 26, 2019 at 12 AM and December 3, 2019 at 3 AM EST.

Final sale items such as gift cards and discounted merchandise (price as marked) are final sale and cannot be returned or exchanged, including orders on discounted merchandise (price as marked) from November 26, 2019 at 12 AM EST through December 3, 2019 at 3 AM EST. 

Please contact customer service to report any damaged or defective merchandise immediately. Damaged or defective merchandise should be promptly shipped back to Thakoon.com for replacement. Defective merchandise will not be accepted after 30 days of original delivery date. Please note that you are responsible for the product until it reaches us. 

All returns with shipping addresses outside of the U.S. will be subject to a return fee of USD $12.75 and return shipping arranged at your cost; all fees will be deducted from the amount of your refund. If an order is returned due to a customer's refusal to pay any associated duties and taxes, it will be subject to a return fee of USD $12.75 and a restocking fee of USD $35. These fees will be deducted from the amount of your refund. Additionally, the outbound shipping fee of USD $25 is nonrefundable in any case.

Returns (Continental U.S. Orders Only)

For qualifying orders within the continental U.S., returns can be processed through our online returns platform: click here to process your return.

The order number you will need to enter to process your return is the 5-digit number found in your confirmation email, which is also listed as the “Web Number” on your packing slip.

If your item meets our return criteria, you will be able to download and print a return shipping label via the link above. All orders are subject to a flat rate of USD $12.75 for return shipments. The return fee will be deducted from the amount of your refund

Returns (Orders Outside the Continental U.S.)

Please click here to start your return, then contact Thakoon's customer service team at support@thakoon.com to arrange return shipping at your cost for qualifying merchandise.

Customer Service Hours:

Monday - Sunday: 9:00 AM - 6:00 PM EST

In the event that a package is returned to our warehouse due to unpaid duties and taxes, all associated return fees will be deducted from your refund.

In the event that a package is returned to our warehouse due to a customer's refusal to pay any associated duties and taxes, it will be subject to a return fee of USD $12.75 and a restocking fee of USD $35. These fees will be deducted from the amount of your refund. Additionally, the outbound shipping fee of USD $25 is nonrefundable. 

Exchanges

We offer self-service exchanges through our returns portal, which can be found at https://returns.thakoon.com.

Refunds

Refunds will be processed once your return has been received at our warehouse. It can take up to three weeks for your return to be processed. If you are returning for a refund, you will receive an email confirmation once your refund has been issued. 

Returns of items purchased with a promotion code

For return orders purchased with a discount code applied, the amount refunded will be subject to the requirements for the discount code. This means that if the items returned bring the remaining order quantity or spend below the minimum purchase requirements of the discount code, the discounted amount will be deducted from your refund. For example, returning an item purchased as part of a minimum quantity promotion (e.g. buy X quantity to save Y% on your order) will nullify the discount on the entire order.